Hotel and property good. Connivant location close to downtown Ely. Room clean and large. Nice Bathroom and sink. Had a refrigerator and coffee maker. All good, I have a good night sleep and was comfortable
Room for Improvement: TV and Dish did not work. Could not see news. Had no contact with check in person. The information and key was left with my name in an envelope on the main door. It had my address and information in it. Not safe for security.
No one manning the office at 7am, where I was told to finish my check in. Could not talk to anyone. Door open and unlocked but no one in the office.
No coffee and no cont. breakfast as I could see by sign on the door. I am traveling and really need my coffee.
I could have taken stuff out of the office. If I was a thief.
Lastly, I wanted to change card from my sister-in-law who booked the room, to my card. No one to help.
I waited and was told that no one was there, so I left.
It cost me extra time and concern about our CCs.
Thank you for reviewing my feed back.
Respectfully,
James Brown - staying at property
Janine Brown - booked room and card used.
208-800-8849