My daughter and I recently stayed at Weastle Hotel, and it was the worst experiences I’ve ever had in a hotel. The room was dirty, with leftover food from previous guests, spiders, and a general absence of cleanliness. Even worse, the fire alarm in the room was covered, posing a serious safety risk. The lock on the door was broken and 'fixed' with tape.
The condition of the hotel was entirely unacceptable and did not match the description on Hotels.com. This is a clear failure of both the hotel and Hotels.com to uphold basic standards of hygiene, safety, and accuracy in advertising.
I have already contacted Hotels.com to formally raise a complaint and am expecting a resolution, including a full refund and compensation. If this is not addressed promptly, I will escalate my concerns to Trading Standards, Environmental Health, and other relevant authorities.
I would strongly advise potential guests to avoid this property until these issues are addressed and resolved.
This experience has been incredibly disappointing, and I hope Hotels.com takes immediate action to prevent others from going through the same ordeal.