The customer service was excellent. One day before we were set to arrive, we discovered that our reservations were for the wrong day. (Completely my fault.) One call to the owner and it was fixed, no hassle, no lectures, no problems. On arrival, he let us pick the room setup that worked best for us, left the laundromat open a few minutes late for us, provided some information about the area, and was just a nice guy.
I'm not going to pretend that this hotel is fancy, chic, decorated, or high class. It's not. It is, however, clean, reasonably comfortable and exceeded our expectations. Our trip included 8 nights in 6 locations, and this one was the best value of them all.