8/10 - Muito bom
12 de novembro de 2024
" " The hotel was great. The Turkish stuff was very friendly and welcoming, the Russian speaking ones not so much. The food was great! The best pahlava I've ever tried! The territory around the hotel is beautiful!
"-" When we arrived to the hotel, we was placed in a smallest room possible, where the door lock got broken within 10 minutes of our being in the room. There was only 1 bed, we had to ask for another one. I booked "Comfort" room with a balcony and 1 full size and 1 single beds. Next day they moved us to a "Comfort" room, but room had 2 single beds. I was traveling to Turkey to see my mom, whom I have not seen for over 10 years, so I was not in a mood for any kind of fight, so we made it work. But this "welcome" totally destroyed our first day together. Then there was a situation with a WIFI, where nobody could help... Also, I'm a bit of a clean freak, and the fact that our room floor never got a wet cleaning (even though room service was daily) kind of freaks me out a bit (we stayed for 11 nights).
I would say, it is a great place to stay, but the customer service and cleaning could totally be better!!!
Yulia
Yulia, viagem em família de 11 diárias
Avaliação de hóspede verificada da Expedia
