First of all I booked with El Greco so when the itinerary came back with this info I was surprised, however my card was already charged so I figured what could go wrong. At 3:15 I asked the Lady at the desk when would the room be ready, she actually picked up the phone called Housekeeping and informed the person on the other end of the line that *the lady that supposed to check in a complain* mind you right in front of me. The room smelled like roaches were the only occupants of the room, absolutely no hot water, the drapes were dirty and I've never ever seen a remote so dirty. After paying over 400 CAD for 2 nights it was definitely not worth it, and would never ever stay there even if the stay was free.