I have stayed here multiple times. Anybody that knows the Oceana, KNOWS what it's all about. A certain type of person stays here and loves it. That would be me. "My people" have been running this hotel for years. And for some reason they bring in this rude indian guy to manage. The owners and him think that they can fix this place all the way up? LOL! Youll never be able to erase all of the overdoses, the drug use, the people just barely scraping by. This guy is so out of place, it's laughable! Plus, he is rude. He took all of our money because we accidenally booked a kitchenette instead of a queen with a kitchen. Why don't you just say that instead of take advantage of the people that have been keeping this place alive???
Not to mention, he pounds on the door and actually OPENED the door while I (female in my 20s) was inside. Because we PAID. And he insisted we didnt. So what did we have to do? Call someone to help us. Instead of just saying "Hey i think you booked the wrong room."
Customer service is TERRIBLE now. Was never like that before, believe it or not. And if this dude doesnt leave (unlike every manager before him), he'll be stressed off his gourd soon enough, I've seen it happen to every manager!
The guy and the girl (i wont mention names) have been here for a very long time. They KNOW how to take care of the place. What the owners did to them I think is VERY screwed. They want it to be one of the MANY rude indian-run hotels around here. At least it was unique.