In normal conditions, I would make a good review. Good location, good breakfast and so on. But, the way the hotel is handling with the air conditioning issue is unforgivable! First, its summer here in Swiss and its very hot. Air conditioning is essential. Second, they say nothing during the check-in...you shall discover by yourself when you enter the room and realize there is no air control to turn it on. After my complaint, they say my room has not air conditioning, despite my booking says it has. Another guy say that air conditioning is broken. And cant be fixed. I really dont know what is going on. They didnt offer any compensation. Next day, we were offered to change the room or take breakfast for free.
In my 20 years marriage celebration, i cant hide my frustration. I hope the clients be aware of this problem, before booking this hotel. And as you can see in the previous comments I'm not the first costumer to complain about this issue and it seems to me my room is not the only one with this problem.