This was the worst stay for a business trip I’ve had & I have travel all over the world.
Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal
I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day.
We were starving so asked to order room
Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery.
Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly!
Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose.
The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap