We were told at check in that they were completely double booked. The gentleman at Best Western booked a room for us at the sister hotel next door, Country Inn & Suites, for the inconvenience and the young lady who checked us in was helpful. But as soon as we opened the door, it smelled of mildew and rust. Dust was everywhere, the AC unit had leftover cereal in the vent, the shower head was rusted, there was mold in the bathroom, the beds felt as if they were broken and were extremely dusty, and the cabinet in the room had rolled up blankets and pillows as if they were used previously. My mom called and asked the front desk if we could get another room. They switched us rooms and the 2nd room we got was just as bad. The only redeeming quality was no smell as soon as we opened the door. Upon going in though, there was something sticky on the desk, the outlets next to the bed didn’t have electricity, the floor in the bathroom and in the room was dusty and dirty as if it hadn’t been swept in weeks, the towels smelled used like they’ve been used over and over without washing, there was more mold and rust in the bathroom, the water wouldn’t go down the drain in the shower, and again the floor and walls in the bathroom were really dirty. While we’re grateful for being able to get a room after a hotels.com hiccup, the conditions of both rooms were unacceptable. We cancelled the reservation and booked another hotel. Again this is not about Best Western, this is about the Country Inn