2/10 - Insatisfatório
29 de dezembro de 2024
Terrible experience
We were traveling, me, my husband and 2 teenage children and we had paid for a room with 2 beds queen size. We were accommodated in a room with 1 queen bed and 1 single sofa bed. I asked to be accommodated in the room I had booked and I was informed that there were no more rooms available and that if I wanted I could leave the hotel. The sofa bed mattress, besides being a single mattress, was terrible, you could feel all the springs jumping out of the mattress. We had to sleep 2 adults and 1 teenager in the queen bed and my daughter, also a teenager, slept on the floor, improvising a bed with the sofa bed pillows and blankets. We have never had such a bad experience. It was humiliating and disrespectful. Sleep at Red Roof or Motel 6, It certainly would have been a better experience, at least we would have paid to sleep in beds and my daughter wouldn’t have slept on the floor. I recorded everything in photos and will take all necessary measures.
Marina
Marina, viagem em família de 1 diária
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