Rooms are bright and very clean, quiet, excellent AC, great selection of TV channels and even the room service food was surprisingly very good. Pool area very pretty and relaxing, and the location is sort of half way between Hoi An old town and the beach - taxis cheap and easy, plus the free bikes were a great way to get around. Service was a little hit and miss, I think mainly due to poor English so this can't really be helped. As others have reported, one of the staff members is very persistent about visiting her sister/cousin's tailoring shop to get clothes made - it gets a bit annoying after a while and can spoil your stay if you let it. We're pretty used to being harassed in Asia by touts and a firm "NO" usually works, however I would not expect to be harassed like this by staff within a hotel. Not very professional and a real shame, as it's the only negative point.