This was the worst booking experience I've had. Near fraud.
I booked a luxury 3-bdrm apt with a view, saw photos of a beautiful, lavish, well-furnished, luxurious room with a huge TV, natural sunlight, plants and a balcony.
I was informed the 3-bdrm wasn't available and the booking was changed to a 1-bdrm, with 3 beds. I assumed I'd only be charged for a 1-bdrm. I was never given the option to cancel for a refund, even though room specs changed several times.
At check-in, I got the key from an envelope at the front desk. Opened the door to a small 1-bdrm, with 1 bed, no outside view, and frosted windows that open into the core of the building. The room didn't match the photos or details on the site. It's more of a serviced apt, not a full-service hotel. 1+ floors of an office building, converted to apts.
I contacted the hotel and booking site to express my dissatisfaction. I asked to change to a different room, hotel, or a refund. No remedies were offered. They already had my money. I was stuck there for several weeks.
The hotel refused to refund the price difference between the 3-bdrm that I paid for, and the 1-bdrm they put me in. They told me that because they informed me in advance that the 3-bdrm wasn't available, and I agreed to stay in a 1-bdrm, they wouldn't refund any money.
To add further injury, I had to pay for a second room at a different hotel, since there weren't enough beds.
The room was noisy, not clean, no daily maid service and terribly slow WiFi.