Definitely not a 5 star. Upon arrival, no English at all at reception desk. Dirty carpet in hallways, our toilet was leaking, they came to repair immediately but next morning was the same, still leaking. Internet was not always available, nice bathtub but takes a minimum of half an hour to empty; old faucets, rust around it in sink and shower. We were also told restaurant did not serve lunch...they never told us we had to go to adjacent hotel, bed sheets and chair and sofa felt damp, not really comfortable, at the restaurant for breakfast, crooked fork, we need to ask for a replacement...