We knew when we booked that we weren’t getting the best here. It was the night before the eclipse, and everything was sold out for 100 miles. But we didn’t expect what happened.
We booked 2 rooms. Upon arrival at about 6 PM, we found that the AC unit in our room was broken. It was very stuffy. I spoke to the front desk. Her initial response was “I don’t understand. That room is rentable.” (?) She said her husband would be up in an hour after he finished fixing someone’s broken lock.
Two hours later, no one had come. I asked again. At about 8:45 PM he finally showed, fidgeted with the unit, and admitted that it was not working and couldn’t be fixed that night. They did not have another room available. He said he would refund the price to us. I thanked him and I called Hotels.com to arrange the refund. After some back and forth, I come to find out that what he meant was he would refund our money if we left the hotel immediately. Unbelievable.
I went down to the front desk and got into an argument where it became clear that he saw himself as the victim. He said how unfair it was of me to “expect” to stay for free, which was never my idea. After much arguing, he finally said he’d give me a small bit off the room. Hotels.com confirmed the discount. The next morning, the front desk denied it again, but gave in after more arguing.
To top it off, room 2 had a smoke detector fail into middle of the night, but I’ve reached the character limit on this review.
Do not stay here.