This is a beautiful facility that is utterly spoiled by management and service that is either totally untrained or not trained for this level of accommodation. I suspect the former. I can write pages of what was wrong, but the following is a good indication of the basics:
On arrival the staff and including the gardener, were sitting in the communal lounge, watching TV. This remained the case throughout our 3 day stay, with staff also taking their meals there and we felt like intruders.
Returning after our first night, we found our room unmade. They did not have a spare key to open the door.
We had to ask for just about everything. Towels, toilet paper, serviettes, etc.
Impossible to understand how an owner could allow a considerable investment to be so mismanaged. The fact that we were the only guests over a three day stay is probably a good indication of what's going on. Pity, because it could be one of the top private guest houses in Pretoria.