2/10 - Insatisfatório
10 de março de 2025
Poor on all counts
These THREE ROOMS were absolutely disgusting! Had to request 3 different rooms. 1st room on second floor was soiled to include broken lock on door, phone did not work, foul smell, stained sheets and mattress with blood or stool on curtains. 2nd room the same, again, second floor and the last room was Fourth Floor, exact same dirty and broken lock! I CALLED HOTELS.COM to explain what was happening lady on phone was incredibly rude, argumentive and hung up on me after telling me to take my issue to the front desk for refund.I spoke to front desk, after also waiting over 15 min for someone to appear at the desk while i was calling the desk on my cell phone. He did not answer and magically appeared with a hood on his head! I left facility and drove back home 4 hours away(total trip 8 hours travel back to back). My medical test was not completed because there was no other hotels with open rooms! I was charged twice and ONE CREDIT! THEY STILL CHARGED $226.?? and change to my card! DIRTY, UNSAFE, POOR EMPLOYEES, RUDE 800 NUMBER, THEFT OF MONRY. GASLIGHTING. DO NOT STAY HERE!!
Julie
Julie, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com
