We arrived after a long ride and although I had advised on the time of our arrival, the check in was slow: we had to wait almost 1h before entering the rooms.
Nobody took care of us during the wait, and nobody apologized for the inconvenience. We were just left standing in front of the reception!!
The rooms were located on the 2nd floor, and we received no help from staff to carry our luggage.
We reserved 2 Deluxe sea view rooms: a triple and a double. The triple was nice, with three comfortable beds, tea/coffee facilities and space for luggage storage. The double room was not nice - 2 beds and a large empty space not even occupied by a chair/sofa - as if a third bed had just been removed.
Corridor and stairs in front of the room were dirty, and our maid never replaced the coffee/tee facilities nor the dirty cups in the room.I had to call the reception to ask for clean cups and new tea/coffee bags.
Breakfast is average, poor selection of food, and the bread was stale. Espresso or cappuccino are not even included in the breakfast price. You have to pay 3$ extra for an espresso: I found this ridiculous and not appropriate for the standards that this hotel should have.
The hotel is located right on the beautiful beach. The swimming pool is amazing and with a beautiful view over the beach.
The property is beautiful and has a lot of potential, but the staff service and the level of cleanliness must be very much improved.