Overall, we had a pleasant weekend for my daughter’s 17th birthday. The room could have been cleaner, but I appreciated the clean duvet. The window ledge, corners of the bed under the mattress and floors were not clean. The staff were attentive and quick both times we called about the toilet not flushing, and every time we requested extra towels and Kleenex, however twice the clean towels were not very clean at all. The water pressure was next to nothing in the shower, but we were on the 21st floor, which can be expected.