I didn’t stay because it was awful, dreadful, shocking, tatty, grubby. No one to meet and greet despite being told it would be manned by email. Offensive Manageress. If there was a fire the fire escape is covered with slippery, ill fitted artificial grass and plastic flowers. If it caught fire the toxic fumes from it would be terrible. I asked if there was a fire certificate for that building and was told they had but it wouldn’t save you in the event of fire. No internal stairway. I would never stay somewhere if I thought it was dangerous, I didn’t stay. All of the booking sites should make refunds a condition of business with suppliers because we have to pay upfront and if, as in this case, the description of the accommodation is so different from the actual we have been misled and tricked out of our money. I have contacted the local fire department expressing my concerns.