I am writing to formally express my dissatisfaction with the condition of the room assigned to us during our recent stay at your establishment. Regrettably, the room was not prepared to an acceptable standard upon our arrival. Specifically, I observed the following issues:
1. The bathroom soap provided was already 3/4 used, indicating that it had not been replenished or replaced prior to our occupancy.
2. Dust was visibly falling from the ceiling fan while the bathroom was in use, which raises concerns about the cleanliness and maintenance of the room.
3. The mattress appeared to be excessively worn, to the point where it is arguably beyond its useful life and should be considered for disposal.
4. Additionally, there was a significant amount of used Kleenex behind the bed, further underscoring the lack of thorough cleaning.
These conditions were far from what we expected, and as a result, we did not enjoy our stay. I trust that you will address these concerns promptly to prevent future guests from experiencing similar issues.