This is the worst hotel I've ever been in.
First of all the check-in starts at 14:00 and we arrived at 14:20.
The receptionist asked a lot of unnecessary questions and later said that we would have to wait for about 45 minutes maximum,because the room wasn't ready YET!
So we sat there(there were a LOT of people waiting too) and waited more than ONE HOUR for the room.
Then we were told that because we waited that long they had upgraded our room and I thought "great,at least they did that".
But when we got to the room,it had a door to the other room (it was a connecting room) and the room itself it's not sound proof.There were kids jumping and playing and we could hear everything the other family was saying.Really noisy.The shower it's awful,horrible water pressure and the water smells like sewer which made the hole bathroom smell so bad.
The bed sheet had a weird stain on it.
Worse experience ever.And for that price too.
NOT WORTH THE MONEY.Save your money and stay somewhere else.I'll never comeback to this hotel,EVER!
P.S.: when we got there,there was this man checking out and complaining too.Meaning everyone complains when they check out (we did too) and they only say sorry and don't do nothing to resolve the problems for the next guests.To me that's just disrespectful.
I'll say it again: SAVE YOUR MONEY,I don't even know why they are a "4 stars hotel" because I wouldn't give not even 1 star.