The hotel is located at the center of Balanga City, very accessible to places of interest in the city. It is next to the City Hall and Cathedral Parish of St. Joseph is just across. Most importantly, what really made our stay very pleasant is the attitude of all the hotel staff. From the people who’ll meet you at the ground floor, (since the reception is on the 3rd floor), the two pretty ladies at the reception, to the people at the restaurant, they were all very gracious, attentive, informative, respectful and ever-smiling. I can say they had a very good training in customer service.