When we checked in for a two night stay, we were informed that they had overbooked our room for the following night; consequently we had to move to another hotel. Secondly, the amenities were not as per the ad, nor was the hot tub up and running, very disappointed. To beat all, when we tried to pay, we were advised when I called, that they were actually closed .. my thought .. no overbook, just wanted a day off, now on the other hand, Casa Neimi's (the hotel that we moved to) superb staff, excellent service and facilities more than made up for our disappointment.