The staff is exceptionally kind and attentive. The hotel is very pleasant, clean, quiet, well maintained and conveniently located. I booked three different local tours through the hotel during my stay and all were excellent. The breakfast was delicious with plenty of variety - I especially liked the banana pancakes. Perhaps my favorite part of my stay in Hoi An trip was simply borrowing a bicycle from the hotel, riding out to the beach and going for a nice long swim in the waves. Overall, I had a great experience and have only positive things to say. This hotel is a gem.