There was an issue as we arrived. We arrived late, the door was locked, and the only number was for the empty reception. Had it not been for another guest leaving the hotel we would have been stuck in BA for the first night without a room. Once we made it to the reception, we dialed the "in-house" after-hour# and someone eventually showed up to check us in. I understand that they do not want to list personal numbers, but at the very least, people that have confirmed reservations should have a means to contact the hotel after hours. Other than this, we were very happy with this hotel.The room was big and very nice, A/C worked great, perfect location, and very clean. We would come back again.