The property itself is beautiful. However we are so disappointed with our experience.
We booked the Bell Island suite 4 months ago. This suite features a grand, galleried loft bedroom with queen bed, electric fireplace,& a double Jacuzzi tub. The Bell Island’s lower level offers a full kitchen, an adjoining living room space as well as a deck off of the living room. Everything we wanted and expected for our stay. Upon check in we were advised that the Bell Island suite was already occupied by another guest and we were given the Placentia Suite. Mind you the Placentia suite features just a bed and washroom. This was an obvious downgrade from what I had booked and paid for.
I was advised that the difference in this suite and the Bell Island was $20. Common sense and a quick online search confirmed otherwise.
I was upset and frustrated. My sister had travelled here for this specific night and everything else in the city was completely sold out, because of a huge concert. A staff member proceeded to tell me that I was “too upset”. Excuse me? I booked this room literally 4 months ago, and you sold it to someone else, probably at a higher price due to supply and demand this concert brought and then proceed to give me a huge downgrade for the same price?
I will say, they did offer me half off the room, which too be fair as mentioned a quick online search clearly showed that was close to price of this room anyway.
So disappointed with the whole experience.