We stayed at **Hyatt Ziva Montego Bay** from **March 13th - March 17th, 2025**. Overall, it was a good experience.
The **food and drinks** were consistently good throughout the resort, with the **Jerk Hut** being a standout option.
Our **check-in experience was underwhelming**—both the **front desk and valet service** could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the **third day**, we interacted with **Onique at the front desk**, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a **nice ocean-facing room**, which we appreciated.
A downside of our stay was the experience with the **Palya representatives**, who were **overly aggressive** in pushing their services. At one point, they were **rude and even raised their voice at my wife**, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured.
We stayed in **Building 2**, where the rooms felt somewhat **dated**, while our friends in **Building 3** had more updated accommodations. If booking, a room in uilding 3 may be a better choice.
Despite some areas for improvement, we had a pleasant stay overall.