At check-in, the agent did not inquire if I wanted to make a deposit and instead chose to empty the minibar, assuming I would consume items without paying. This behavior was unprofessional. The correct procedure is to ask if I wish to make a deposit and, if I decline, to charge me for any extras directly. Instead, she made an erroneous judgment and chose to empty the minibar. I found her actions offensive and believe her conduct should be addressed.
Throughout my stay, I did not feel comfortable. Additionally, at check-out, the agent held me at the reception to check the room. The way I was treated was not professional. The staff should be properly trained in customer service to ensure guests feel at home and welcomed.