Check in information was provided, but conflicting information provided. When we checked in, we realised it's almost like a dorm setup, with seperate rooms off a joint kitchen foyer area. The room was clean, shower wasn't great - not hot or strong. The television also doesn't work properly when changing channels. Safe provided, but we kept our valuables with us. No new towels provided for our 3 days there. Night before check out, a person we've never seen told us the information and asked for a higher city tax than what was on my documents/online for Rome, so again conflicting information. Lift didn't work half the time. Breakfast was a decent little spread of croissants, eggs and ham slices. Overall, a decent location, but for the price, better off spending more to go somewhere safer/more communication.