Terrible experience. We arrived at the accommodation, and there was simply no electricity to check in or enter the reserved room. The only receptionist on-site said she couldn’t do anything about it since it was a power company issue and not the hotel's fault. Because there was no electricity, she mentioned that it wouldn't be possible to process a refund and that we should speak directly with Hostels.com to see if they would be “kind” enough to refund the money for a room we hadn’t even entered. We ended up sleeping in the car from 7 pm until 10 pm when the power finally came back. We checked in and entered the room, only to find a very strong smell of cigarette smoke, despite it being a non-smoking room. Additionally, it was very dirty, with dead bugs everywhere, a rumpled towel (we couldn't tell if it was clean or not), no minibar, and a shower that didn’t heat up. Although the receptionist had a cold demeanor, I felt she handled everything maturely, even though she wasn't the manager. Horrible experience, I would really like to request a refund for this stay, especially since we could barely spend any time in the room (we left as soon as possible due to the overall discomfort and disgust).