4/10 - Razoável
5 de jan. de 2025
Our 5-night stay at Villa del Palmar Cancun was a major disappointment, especially for a family paying for a premier ocean-view room. Here’s why:
1. Dining Issues: Despite claims of award-winning restaurants, we couldn’t get a reservation at any during our stay. We were left with mediocre buffets or slow room service.
2. Pool Towel Shortages: By 6:45 PM, all pool towels were gone, with staff blaming the full hotel. Pools stay open until 9 PM, but no towels meant no evening swims.
3. Pushy Timeshare Sales: From check-in, we were harassed with timeshare pitches. A “free breakfast” was a sales trap, and they even woke us up at 7 AM to push it again. Every trip to the lobby was another encounter.
4. Poor Room Service and Cleanliness: Room service was slow, often forgetting basics like water and towels. The room had stains on the floor, hair in the shower, and dirty mirrors.
5. Terrible Internet and Entertainment: The Wi-Fi was unusably slow, and the TVs couldn’t cast from our devices, leaving us stuck with their limited programming—frustrating for a family with kids.
6. Building Disrepair: Constant humming from a utility building ruined the ocean-view room. Elevators were faulty, and the property showed clear signs of neglect.
Bottom Line: Between pushy sales tactics, poor service, slow internet, and mediocre food, this resort is far from luxurious. Definitely not coming back.
Mujtaba S
Mujtaba S, viagem em família de 5 diárias
Avaliação de hóspede verificada da Expedia
