I booked to escape Hurricane Milton. I couldn't make it there the first night of my stay, they called me, and I could not promise I would be there that night, as I was helping other people. They then cancelled the rest of my booking, without telling me. Then I was left to fend for myself, during a hurricane. In talking to management, it was obvious, there was a language and cultural barrier, but I did not expect there to be a humanitarian barrier.