Hotels.com didn’t inform in the receipt that tax will be charge at the hotel, nor when the guests arrive, but in their departure.The spa took an order and my credit card I asked to pay from it, in the departure they ask to charge the guest, which all the order was a gift and pay by me. Was great disappointment and embarrassing and misleading have the guests ask to pay things that shouldn’t be. I order a cake birthday extra which was expensive and not tasty. Beside good breakfast noting to mention for excellent . Will not visit again, nor do order in local hotel.