This was a disappointing experience overall, given what we paid for this Ritz-Carlton. It started with attempts to over-charge us to get the view we originally booked, and us waiting till past 6pm for room (they offered a round at the bar thankfully). We had issues with noise in the middle of the night, loud people yelling day/night, furniture moving above us at 3am, etc. that we mentioned to the staff and no one offered any assistance.
The experience was tainted by a large group, with teens partying and over-running the pools, hot tub, and beach - while most of them were not staying at the hotel. Management did not monitor non-hotel guests using our amenities. We were originally told we would be able to use the pools and amenities at other Marriott hotels, but when we tried we were rejected by these hotels.
We had issues with concierge assisted dinner reservations (e.g., at Madame Jeanette), where they told us we had no reservation after we cabbed over there, and were stuck waiting.
Finally we booked a private tour with assistance of the concierge, but they misled us with the rate. I was told a cab would be $60/hr and that Super Limo is a 2 hour minimum for $130, which is why I moved forward with Super Limo. We were surprised when seeing our bill at check out that we were charged $260 for this, so we spoke to the manager and she said she couldn't help us (even more surprising!). With 2 hours, we barely saw much (they drive slow) and had no time to shop.