6/10 - Bom
26 de setembro de 2017
Bad experience at the check in
Although I made a reservation for the day before the morining of the arrival (flight arrival at 6.00 h AM) I was informed at the arrival that I have to wait because the room was not ready.
I complained because I had paid that night because I wanted to take a shower and sleep a little bit before 8.30h AM to start my work, but I had to wait until 7.30h and as an alternative they gave me another room for rest. After 15 minutes (7.45 h AM) they call me to say that I could ocupy my definitive room.
In the meanwhile it was 8.30h and I had to leave to work (deliver a training) without any sleep.
On the final of the week when I asked for a late check out (around 17.00h PM) to be able to take a shower on the end of the work and before the flight I was informed that I have to pay extra fee, and even informing what has passed on the arrival they didn't take it into consideration, so I had to make the check out at 7.30h AM before the last working day.
For me this was unnaceptable and I'll never stay at this Capital Hotel
Paulo
Paulo, viagem de negócios de 3 diárias
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