6/10 - Bom
5 de novembro de 2024
My son went to the swimming pool area and stepped on glass while walking to the pool.
Some blood but not serious.
Our fold out couch bed had large metal spring sticking out of the side! I considered it dangerous!
We had an extra pillow and blanket brought up.
When the lady delivered the pillow and blanket we showed her the metal spring sticking out of the fold out bed. She agreed it was a danger and she would tell her manager and have them call me.
Quite disappointing no follow up from the manager!
I will say the staff at the front desk when we checked in were extremely polite and professional!
Due to NO follow up from the manager we will not stay at this hotel again.
This is sad to see for the awesome staff at the front desk they have to have this underperforming management!
we stayed in room 301
checked in on 10/24/2024 aproximatly 3pm
pillows delivered and report of the dangerous fold out bed on 10/24/2024 aprox 9pm
wish I would have taken pictures of the injury and fold out bed as I see now that I could have uploaded the pictures
quite disappointing.........
Spencer
Spencer, viagem de 2 diárias
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