The Atura concept was well established in this hotel, but for some reason it left me with a bad taste. My first room could not engage the power because the card slot was broken. Moved by reception to another room, the power would engage with the card slot, but the sofa (bed) was collapsed and I had to perch on the frame to sit down. The bed mattress was tired and saggy too. The bathroom was lovely and well equipped, and other facilities worthy of the price point of the hotel. Pity that on this Sunday afternoon, there was no one in the lobby other than a disinterested receptionist during check in.
A pet peeve of mine is when the hotel displays lobby signs about facilities or features that don’t actually exist as stated. In this case it was “Happy Hour 4-6 pm” - no other qualifiers. On going to the lobby at 4:55 pm, I found the bar to be closed and unattended. Reception told me that it opens at 5pm on Sunday. I went away and came back around 5:15 to find the only bartender walking away and the bar again unattended. Reception said they were going to get some ice but, after waiting (with others) around 10 minutes, nobody came back.