I stayed with my 3 teenagers for about 5 days. The room was awesome--two story with a loft second floor. First floor had a kitchenette, living room w tv, dining table and 4 stools, bedroom with door that locked, and bathroom. Loft floor had 3 twin beds and a bathroom. Balcony on first floor, too. It was close to the Plaza de Armas, only a few minutes walk. Safe area. Very small sidewalks and no parking, plus steps inside, so not good for wheelchairs. But the service was excellent! The room was cleaned daily and food was replenished each evening--eggs, cheese, butter, jelly, fruit, coffee, tea, yogurt, and fresh bread (delicious!). The kitchen had an electric kettle for tea and instant coffee (provided). Bottled water was brought to us when requested (very affordable at 2 soles/bottle). Pretty gardens on site. Reception arranged taxis for us to and from the airport and train station as needed at no extra cost (in fact, they negotiated a better price than we could). The neighborhood was quiet and easy to sleep in. We had hot water when we showered, so that was good.
CON: one negative was that the bathrooms were a little smelly if we didn't open the bathroom windows, so definitely leave them open as much as possible. But with the windows open/the door closed, it was fine.
My kids loved this hotel! We would definitely recommend it.