Hyatt alway is all about quality. On-site amenities and service was great. The room was pretty straightforward, and clean.
However, it’s cold in Chicago, so the bed-side window had a terrible draft! The heat was on a motion timer, and frequently, it was cold in the room. We purchased a small heater to keep warm during our week stay.
The wi-if sucked! Always going out, making TV watching impossible, and delayed working on the unbearable.
Overall, aside from these two issues, it’s Hyatt for us.