Facility was nice, clean, comfortable.
The best part of our experience was your incredible staff!!
We were attending a special engagement in the early evening so I called early to see if we could get an early check-in. Nikki at the front desk, assured me that she would try her best. Sure enough, we got our room early! We were able to have a bit more time to freshen up and get dressed. Thank you Nikki!!
Sadly, I received the wrong room (no fault of the hotel, I reserved through Hotels.com.). This is because the amenities listed on Hotels.com is incorrect. Unfortunately, the hotel was sold out, so I couldn’t switch to a room that was better suited for my family. That said, Noami was the first person I saw in the hall and she overheard me tell my husband about the mishap with hotels.com. She asked me if everything was ok. I explained to her that I had received the incorrect room. She quickly tried to assist us in our problem. She walked me down to front desk and when she saw there was nothing they could do for my family (due to hotel being sold out), she quickly offered to bring me extra blankets and sheets! Her kindness & interest made the entire issue seem so much more less stressful. She is clearly an asset to you company!!! Thank you Noami for everything!! You turned our evening around!!
NOTE: I would bring to the hotel’s attn that the room says it sleeps 4. It includes one King bed, and one pull out couch. However, couch is twin size, not a ful. So I’d say sleeps 3