We checked in at 3 and the pool was closed, when it did open, after 6:30, there was lots of "stuff" floating in the water. The hot tub was not hot, was not warm, but very, very cold. Also the elevator inspection certificates were not displayed anywhere. Because the pool was closed at check-in, they allowed us to have a late check-out the following day. the hot tub had warmed up, but had a greyish film.