This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable!
The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower.
The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved.
The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room!
The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case!
We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've.
But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads.
Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel.
We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!