I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay:
1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh.
2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep.
3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience.
4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help.
Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay.
Rating: ★★☆☆☆ (2/5)