Well for starters, I paid for a non-smoking room, when I checked in, not only did it smell terribly of smoke, but there were even cigarette burns in the comforter on the bed, If that's not bad enough, I ended up having to buy ice because the ice machine was broken, to add insult to injury, I went out for the day on Saturday only to return and find that my room had not been cleaned or towels changed, for over $125 a night, I was extremely disappointed with my stay, I will certainly be looking for better accommodations on my next trip to Waterbury.