2/10 - Insatisfatório
12 de janeiro de 2025
Worst experience at a super 8
Our experience with this hotel was the worst i have ever had at a super 8. The whole floor was supposed to be non smoking but the people next-door we’re smoking in their bathroom and it was coming through the bathroom vents into our bathroom, When we went to speak to the front desk about it, the front desk attendant did nothing to Remedy the situation. He came to smell our room and bathroom, established there was a cigarette smell and did nothing. I had to go back up to the desk and ask for air freshener due to the smell making me sick. He handed me an empty bottle of febreeze and offered no other assistance. I went back the next day with the same complaint and he again offered me no solution. I asked for a number for corporate or a general manager and he refused to provide any information for either. He stated he would have his manager get in contact with us when they got in and we never heard anything from anyone. Our stay was from Wednesday to Saturday. I explained to him that his customer service was awful and that he should have done something to accommodate us. He then told me ,” well I was going to offer to switch you rooms but you asked for air freshener so I figured everything was okay.” I also would like to comment on the fact the hotel room was covered in black mold. It was around the windows and air conditioning unit, on the curtains and on the ceiling above the shower. When this was brought to his attention , he again offered no solution.
Kaylee
Kaylee, viagem com amigos de 3 diárias
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