It’s was totally disappointing, first, my booking was at Pudu Sentral eventually they change the Hotel booking to another branch and informed lately where’s I was reached at the lobby (my first frustration), that was quit hustle and unprofessional.
Secondly, The hotel should inform the customer on
time of check in , that’s the area is facing water problem. Perhaps, the water was stopped at night and they didn’t inform us about the water interruption Earlier and all the while I need to keep on calls the receptionist and asking for the update the most displeasure moment. The receptionist at-least can call and let’s us know what’s going on apparently NOT, I need to go all the way to the receptionist and find out the water interruption, the Disgusting part was they can’t even provide tissues. What kind of service do they have? It’s full of uneasiness and discomfort.