The caliber of hospitality at Sunrise Premium Resort leaves much to be desired.
Perhaps given most of the hotel guests are foreigners, the hotel staff felt more at ease in dialing down their professionalism toward our family upon seeing that we were Vietnamese. In response to our request for a more complete setup to consume our snacks and wine, a staffer casually told us that we would have gotten a full 4-person cutlery setup and wine glasses had we booked a higher-tiered room (bear in mind, we booked a 2-bedroom ocean view villa). Another staffer loudly stormed into our room excitedly babbling nonsensical chatter as she delivered extra towels.
The room was advertised to have a kitchenette and dining area. There was no such amenity. We called to ask for a wine opener, and a staffer politely delivered it to our door, with a caveat: she would wait there to take it back after we had uncorked our wine, since they were not stocked with enough of them at the supposedly luxury hotel.
Perhaps the most offputting part of the experience was at checkout when we reviewed our bill. The name on the bill had been replaced with that of the only man in our party, rather than mine, the name associated with the booking. The presumption that a man would have to be in charge of the bill left a bad taste in our mouth. It doesn’t matter if the cultural differences are in play, the reality is I, a woman, had booked the room.
At the end of it all, I felt ripped off and disrespected.