Communication was good with the hotel, apart from that, everything just didn’t stand out for me. I get that most of the top hotels in Florence are expensive and this was one of the affordable ones and this is obviously not 5-star, I won’t stay here again.
Wifi was bad. In our 3-4 days stay, it only worked half of the time. And when it did work, it was slow.
The location wasn’t the best. Apart from a bus stop nearby, it’s not the most convenient. We ended up walking 30mins one day under the Firenze heat as the bus drivers had a strike - again not their fault. The nearest tram station is a good 15min walk.
Very few restaurants nearby. Just not a lot of things happening - it is a residential area so I get that. Two bakeries as well.
The rooms need serious upgrading. Old and there was a bit of smell coming out from the toilet.
Lastly, be prepared to pay for the city tax. We were not told about this in advance, and although it was just €34 but we were a bit surprised. First time I have experience this in my many visits to Italy.