The staff are polite when you check in, but rude when you are leaving. We were at the front desk at 10:05 (checkout is 10:00) and were berated for being late, and told they would now no longer honer the free transfer to the airport.
Also, the breakfast bar is weak. Hotel Arctic is much more affordable, has better views, and a much better breakfast bar. It's a bit farther away, but there are hourly shuttles to/from town.