Whilst I understand we’re in lockdown with certain restrictions, I was truly disappointed.
1) They offer room service however all meals were served in polystyrene takeaway containers and cold. For a 5-star establishment I would have at least expected them to have left a plate per person (as experienced in another hotel), even to wash the plates ourselves. No cutlery was delivered on the first night until requested, and also no salt & pepper.
2) Showering was extremely unpleasant in that hardly any water came out of the shower head leaving only the option to bath. I’m not sure if there was something faulty with the shower head or if this was a water saving action taken, but water pressure was fine in the bath and sink.
3) The glass sliding door is jammed and extremely difficult to open. My son had to force the door open every day which made an extremely loud screeching sound, surely disturbing the guests around us. This is supposed to be an emergency exit, as per the safety information provided, however it’s extremely difficult for a woman to open.
We did however have a very pleasant treatment at the Spa, which together with the beautiful scenery, were the only parts we truly enjoyed. I could say that the food issue is related to lockdown (unusual circumstances) however the lack of proper maintenance relating to the shower and sliding door isn’t so.